The Central Bank of Nigeria (CBN), said it had refunded N10 billion to commercial bank customers between 2012 and September 2013. Mr. Ibrahim Hassan, Assistant Director, Consumer Protection Department of CBN, who disclosed this, said the money was the arbitrary charges on customers’ accounts in the commercial banks.
Hassan however urged customers who experienced arbitrary charges on their accounts to resolve the issue first with their banks before thinking of coming to the CBN, Stressing that CBN would only intervene two weeks after customers had lodged complaints with erring banks.
