Nigeria’s push toward digital governance gained fresh momentum in 2025 as the Nigerian Communications Commission (NCC) emerged among the top three Federal Government Ministries, Departments and Agencies (MDAs) for website performance—an endorsement that places the telecoms regulator at the forefront of technology-driven public service delivery.
The ranking, conducted by the Bureau of Public Service Reforms (BPSR), assessed 235 MDAs nationwide and recognised the NCC with the Best Ranking in Website Performance for 2025—a result that underscores the Commission’s sustained investment in digital infrastructure and citizen-centric service design.
Digital Excellence, Not Digital Optics
According to NCC’s Head of Public Affairs, Nnenna Ukoha, the recognition reflects consistency rather than coincidence. It comes barely weeks after the Commission was also named among the top five best-performing federal agencies by the Presidential Enabling Business Environment Council (PEBEC).
In the BPSR assessment, the NCC placed second overall, behind Galaxy Backbone Limited, while the Nigeria Export Promotion Council (NEPC) ranked third.
What the Rankings Measured
The evaluation was far from superficial. BPSR deployed 14 rigorous criteria, spanning:
- Compliance with the .gov.ng domain
- Visual design and usability
- Content quality and relevance to institutional mandate
- Structure and navigation
- Mobile responsiveness and device compatibility
- Security architecture and uptime
- Load speed and functionality
- Interactivity, accessibility, and capacity building
The outcome was announced during the official release of the 2024/2025 Federal Government Website Scorecard, with the award presented at the BPSR headquarters.
Why This Matters in a Digital State
Beyond trophies, the ranking is a core indicator within Nigeria’s National e-Government Masterplan, helping to benchmark the country’s progress toward efficient, transparent, and technology-enabled governance.
For the NCC, the website is not a brochure—it is a regulatory interface, a data portal, and a service engine for consumers, operators, investors, and policymakers across Africa’s largest telecoms market.
The award was received on behalf of the Commission by Abraham Oshadami, who described the recognition as motivation to deepen the Commission’s digital-first approach.
“This is an encouragement to be an even better public service institution, leveraging digital platforms to enhance service delivery to stakeholders,” he said.
A Broader Reform Signal
BPSR Director-General Dasuki Arabi framed the 2024/2025 rankings as evidence of a systemic shift within Nigeria’s public service toward openness, accountability, and global best practice.
He noted that the annual scorecard—now in its sixth year—has catalysed reforms across MDAs, especially in the post-COVID era where digital tools have become indispensable to competitiveness, cost efficiency, and agile governance.
“As the engine room of governance, the public service must deploy technological innovations and standardised websites to deliver services effectively,” Arabi said.
BRANDECONOMY Insight
In a digital economy, web presence is institutional power. For regulators like the NCC, a high-performing website compresses bureaucracy, improves regulatory transparency, supports investor confidence, and lowers the friction of compliance.
This top-three ranking is therefore not just an IT win—it is a governance dividend. As Nigeria advances its e-government agenda, agencies that treat digital platforms as mission-critical infrastructure—not afterthoughts—will define the next phase of public-sector performance.
For the NCC, the message is clear: digital leadership has become regulatory leadership.
