BUSINESS
FCCPC engages banks for better customer experience
FCCPC said the engagement was to empower bank stakeholders with compliance knowledge.
The Federal Competition and Consumer Protection Commission (FCCPC) says it has engaged banks and their stakeholders to foster dialogue for a fairer financial landscape and better customer experience. The Commission on its official X handle on Friday, said the engagement was as part of its sector-by-sector roundtable compliance drive.
FCCPC said the engagement was to empower bank stakeholders with compliance knowledge.
It said the move was also to strengthen self-regulation, consumer protection and address sector-specific challenges.
The Commission said that issues which bothered on customers’ data protection were also discussed with the bank stakeholders at the event which took place in Lagos.
”There are now data protection laws in Nigeria and financial institutions will be held liable when consumers’ data is compromised.
”There must be proper disposal of Know-Your-Customer (KYC) forms in other not to end up in the wrong hands.
”Some of the KYC forms are seen being used by roadside sellers to package food items to people; this is wrong,” it said.
The Commission stated that bank stakeholders were unable to meet the Central Bank of Nigeria (CBN) guidelines for failed transaction reversals due to varying resolution timeframes set by payment gateways
BRANDECONOMY reports that a bank payment gateway is a technology platform that acts as an intermediary in electronic financial transactions.
The Commission reaffirmed its committment to building a stronger and more compliant market for all so as to engender better customer experience.
