The Nigerian Communications Commission (NCC) has advised consumers who are not satisfied with the services of network providers not to hesitate to seek redress by lodging appropriate complaints to the commission.
This, the NCC said would assist the consumers to have quality service and thereby enhancing the image of the commission.
Director, NCC Consumers Affairs Bureau, Abuja, Alhaji Abdullah Maikano made the appeal in Offa, the headquarters of Offa local government council of Kwara state during the17th edition of NCC consumers town hall meeting held with consumers of various networks of MTN, Airtel, Glo, Etisalat among others with the theme, “Knowing your right as a telecom consumers”.
According to him, “the forum is organised to help telecom consumers understand their right as major stakeholders in the telecommunication industry”.
Besides, he said it would assist the commission to address consumers’ related issues as well as to educate stakeholders in contemporary issues generating attention in the industry.
He said:”Consumers of telecom services who are not satisfied with services rendered to them by their service providers have the right to seek redress by lodging complaints to the commission.
“As part of our mandate to protect all telecom consumers, I wish to reiterate that consumers have the right to a fair complaint process and should therefore have a good knowledge of the steps to follow when making a compliant.
“It is also mandatory for service providers to ensure that all subscribers’ complaint is resolved within the stipulated service level agreement set by the commission based on the quality of service regulations.”
Alhaji Maikano added: “The process starts with subscribers, first contacting their service providers to lay their complaints and receiving a complaint ticket number. In the event, the complaint is not resolved to the satisfaction of the subscriber, the subscriber can then contact the NCC contact center for further resolution.”
While assuring the consumers of amicable resolution of all complaints received at the commission, Maikano said that feedback would be provided after the commission has communicated it to their respective service providers.
He therefore appealed to the consumers to continue to exercise their right optimally in order to be better served by their network operators and the commission.
